POLICY
Appointments & Cancellations
To make an appointment please email us info@bodycentric.com.au or call, text or voicemail on 0417 217 038.
Whilst we understand that unavoidable circumstances may arise, please aim to notify us if you need to postpone or cancel your appointment as soon as possible. We request that clients do not attend their appointment if they are feeling unwell and to let us know as soon as possible.
Recovery
Remember that healing and recovery takes time and not everyone heals/recovers at the same rate. If at any time during your care, you do not feel that you are responding as well as expected, please discuss this with your therapist. We want you to get the most from your care at Bodycentric.
X-Rays & Scans
Our team can obtain your recent Radiology scan results. Please inform the therapist if you have had any imaging completed for body areas relevant to your appointment.
Correspondence
Our therapist may be required to contact your nominated Third Party (ie Doctor, Medical Specialist, Dance Teacher, Vocal Coach, Lawyer, and/or Third Party (Insurance/Workcover) Case Manager), to inform them of your progress if necessary. This information will be confidential, please refer below to our ‘Privacy Policy’ below for more details.
Equipment-Based Exercise Class Etiquette
We require our client’s co-operation to ensure sessions run safely and smoothly with a maximum of three people per session:
1. We ask those clients who arrive for their appointment to please wait until you are invited in to commence your session. We understand that you are keen to get started but using the equipment without supervision is a liability;
2. Please wear comfortable clothing that you can move freely in exercise sessions and avoid wearing clothing with zippers that may damage the equipment. It is our Policy that grip socks are to be worn during exercise sessions for the safety and hygiene of all clients;
3. Please leave all personal belongings including jackets, shoes, bags, keys and phones etc in the lockers located in the waiting area. Feel free to use as many lockers as you require. We have limited space in the waiting area and need your belongings out of the way and to be secured safely;
4. If you need to change before or after your exercise class, please use the toilets through the back door of the premises and place your belongings in the lockers thereafter;
5. Please do not attempt to adjust or interfere with any of the equipment unless you have had prior instruction by our therapist to do so. If you experience any pain, dizziness or injure yourself in anyway during an exercise class you should stop what you are doing and immediately inform us; and
6. We encourage the use of the contactless hand sanitising stations which are placed throughout the premises for use before and after visits.
Treatment Consent
The services we provide are effective and safe forms of treatment however like any treatment there are benefits and risks. Treatment can occasionally cause local swelling, bruising or transient increases in pain or other symptoms and allergic skin reactions to creams, tape, or needles are a possibility. The therapist will discuss your condition and options for treatment with you so that you are appropriately informed and can make decisions relating to treatment. You may choose to consent or refuse any form of treatment for any reason including religious or personal grounds.
You will be asked to expose the affected or injured body part for assessment and/or treatment. Please inform your therapist if you feel uncomfortable at anytime, as alternative methods are available. Your therapist may ask personal questions relating to your issue or injury and how it impacts on your activities of daily living. The more information you provide, the more likely it is that the therapist can provide effective treatment. If you feel uncomfortable with a particular question please let the therapist know.
Clinical photography/multimedia imaging of the client may be appropriate with the client’s permission and where applicable, for the diagnosis and treatment of musculoskeletal conditions as well as for the client’s personal education and reference. Multimedia imaging includes photography, videotaping, and audio-taping. Use of these medias will be carefully controlled and executed in compliance with all government regulations. Clinical photography is considered a routine practice of the care and treatment of clients and is covered within the general admission consent to treatment.
The service we provide and subsequent treatment programme we devise for you are based upon our sound teaching practise and the information you have provided about yourself when filling out the Client Questionnaire and Consent Form. You must therefore inform us about any change in your condition as soon as you become aware of it. Please contact us immediately if you experience any adverse reactions. By completing and submitting the form, you declare that you have filled out this questionnaire to the best of your ability and knowledge and accept the above terms.
privacy policy
Privacy Policy Overview
This business is committed to complying with the Privacy Act 1988, the Australian Privacy Principles 2014 and the privacy provisions of all applicable legislation. This privacy policy covers all personal information we hold, that is, information or an opinion about an individual whose identity is apparent or can be reasonably ascertained from that information or opinion. This includes information we have collected from people through our office, over the phone and over the internet.
Collecting information
When we collect personal information from an individual we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our business. We will only collect information that is necessary for one or more of our functions or activities. We will advise individuals the purpose for which their personal information is collected. If we collect sensitive information (as defined under the Act), we will treat it with the utmost security and confidentiality. We will ensure that it is not collected for any purposes other than those for which we have obtained the individual’s consent, unless the law requires otherwise or other exceptional circumstances prevail as described under the Act. Where an individual chooses not to provide requested information, we will advise that individual of what consequences this non-disclosure may have, for example, withholding certain information may limit our ability to provide relevant offers or services to individuals.
Disclosing Information
We will only disclose personal information in accordance with the Privacy Act. This means that personal information may be disclosed:
For the purposes for which we have advised that we are collecting it and for related purposes that the individual would reasonably expect
Where we have the consent of the individual to do so
As required by law
Under other circumstances where permitted under the Act.
In the course of our business activities, we may need to disclose some of your personal information to relevant staff.
Unauthorised Disclosure or Access
Our business is committed to protecting the privacy of individuals. We will view unauthorised disclosure of or access to personal information by our employees or contractors as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.
Security of Personal Information
Our business takes reasonable steps to protect personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required. We will monitor and implement appropriate technical advances or management processes to safeguard personal information.
Data Quality
We will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date and has been obtained directly from individuals or other reputable sources.